FFI back online

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daniel-ntl
Posts: 1640
Joined: Mon Mar 31, 2008 2:03 pm

FFI back online

Post by daniel-ntl »

Why the site was down again

The company we lease our server from went out of business. Apparently, they owed the datacenter a lot of money, and the datacenter finally got tired of waiting and pulled the plug on every server they were renting, including ours.

I won't go over all of the boring details, but it's taken us this long to get our account transferred over, so we are now leasing directly from the datacenter. First, there were problems establishing an account. Once that was sorted out, there were problems with them figuring out which server belonged to us (they had a big storm on Thursday that knocked out power to their administrative offices). Finally, the support ticket that was supposed to be intended to reconnect our server to the network got lost in the shuffle, and nobody was paying any attention to it.

We finally opened a second ticket and basically jumped up down screaming. They apologized, and the server is now up again.

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Doubting_Thomas
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